Reception Services
Patient-facing reception for behavioral health practices.
Reception and Scheduling
BCSS manages scheduling across clinicians, intake, reminders, waitlists, and referral coordination as an extension of the practice's front desk.
Scope of Service
- Scheduling across clinicians
- Appointment reminders
- Cancellation and waitlist management
- Referral coordination and follow-up
- New-patient intake and insurance verification
How It Works
BCSS works in the practice's scheduling tools and reception mailbox, following the practice's protocols. The team handles intake, scheduling, cancellations, waitlists, and referral coordination.
Built for Behavioral Health
BCSS reception staff are trained for the behavioral health environment, including the sensitivity required when patients or families contact a practice about mental health or substance use services.