Reception Services
Patient-facing reception for behavioral health practices.
Reception and Scheduling
BCSS answers patient calls, manages scheduling across clinicians, and coordinates referrals as an extension of the practice's front desk.
Scope of Service
- Call handling in the practice's name
- Scheduling across clinicians
- Appointment reminders
- Cancellation and waitlist management
- Referral coordination and follow-up
- New-patient intake and insurance verification
How It Works
BCSS integrates with the practice's phone system and scheduling tools. Calls are answered according to the practice's protocols. The team handles intake, scheduling, cancellations, waitlists, and referral coordination.
Built for Behavioral Health
BCSS reception staff are trained for the behavioral health environment, including the sensitivity required when patients or families contact a practice about mental health or substance use services. BCSS has provided reception services since 2017.